fREQUENTLY ASKED QUESTIONS

Rent is due on the 1st of every month. To avoid late fees payments should be paid on or before the 1st of the month. 

No. Late fees cannot be waived. Additionally, late fees should be paid at the time the monthly rent payment is made.

Payments can be set up through the Tenant portal at any time.

Yes, housing vouchers are accepted.

Yes, rental insurance is required. Proof of insurance is required upon request.

Non-urgent maintenance items can be reported through the Tenant portal. If the matter is urgent, please call J&R directly at 919-351-5693 to report the problem.

Emergency maintenance request include items such as:

• Water leaks
• Main sewer line backed up
• Window broken or entrance to the home is unsecure

If you are locked out of the home, please call J&R directly at 919-351-5693. J&R will hire a locksmith to have the doors rekeyed at the Tenant's expense.

No, pets are not allowed.  If a pet is discovered, the Tenant will be required to pay a fine along with cost for damages caused by the pet. 

All J&R properties are smoke-free homes.